Erstattungsrichtlinie

This document is only available in English, the legally binding language for our services. In order to avoid misunderstandings, any translated copies are not valid.

All clients possess the right to seek a refund in accordance with the provisions outlined in the Consumer Rights Act 2015.

Refund Procedure

All Membership Fees are fully earned upon payment and are non-refundable, except within the first 90 days of the Membership Period, provided that you have viewed no more than 50% of the available lessons in the purchased courses.

To request a refund, send an email to [email protected] stating your wish to receive a refund along with your full name.

We will process the reimbursement using the same payment method used for the initial transaction.

Once we receive your cancellation request, you will cease to have access to the website immediately.

Compliance with AML Regulations

In accordance with Anti-Money Laundering (AML) regulations, we reserve the right to conduct identity verification and screening procedures for refund requests. This may include requesting additional information or documentation to verify your identity and ensure compliance with AML laws and regulations.

Failure to provide the necessary information may result in the denial of the refund request.

By agreeing to this Refund Policy, you acknowledge and consent to the AML procedures outlined herein.

Complaints and Disputes

For any complaints and disputes, please contact our support team at [email protected]. We are dedicated to resolving any issues promptly and fairly.

Please note: Even if your refund request falls beyond the initial 90-day period stipulated in our policy, we encourage you to contact us. We are committed to addressing individual circumstances and will make reasonable efforts to find a satisfactory resolution.